Privacy Policy

This Privacy Policy explains how [ENTITY NAME] (ABN [ABN]), operating as Pure Bio Lab Compounds, collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We collect the following types of personal information:

• Account information— name, email address, password (stored as a one-way hash), and shipping address.
• Order information— products ordered, quantities, order history, payment confirmation details (we do not store full bank or card details).
• Communication records— messages sent through the contact form, email, or Telegram, including the content and timestamps of those messages.
• Technical information— IP address, browser type, device type, operating system, referring URL, and pages visited.
• Cookies and similar technologies— see section 5 below.

2. How we collect information

We collect personal information:

• Directly from you when you create an account, place an order, or contact us;
• Automatically when you browse the Site, via cookies and analytics tools;
• From third parties such as payment confirmation providers and shipping carriers.

3. How we use information

We use personal information to:

• Process and fulfil your orders;
• Communicate with you about your orders, account, and customer service queries;
• Verify identity and prevent fraud;
• Maintain and improve the Site and our products;
• Send marketing communications, where you have opted in (you can opt out at any time);
• Comply with legal obligations, including responding to lawful requests from authorities.

4. Disclosure of information

We may disclose personal information to:

• Shipping carriers, to fulfil your order;
• Technology service providers who help us operate the Site (hosting, database, email delivery, analytics);
• Professional advisors such as accountants and lawyers, where necessary;
• Government authorities and regulators, where required by law.

We do not sell or rent personal information to third parties for their marketing purposes.

5. Cookies and analytics

We use cookies and similar technologies to keep you logged in, remember the contents of your cart, and measure how the Site is used (for example, via Google Analytics or equivalent privacy-friendly analytics).

You can disable cookies in your browser settings, but parts of the Site (such as the cart and checkout) may not function correctly.

6. Overseas disclosure

Some of our technology service providers (for example, hosting and database providers) are located outside Australia, including in the United States and the European Union. By using the Site, you consent to your personal information being transferred to and stored in these jurisdictions.

7. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include encrypted connections (HTTPS), access controls on our database, and routine security reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as is necessary to provide our services, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymise it.

9. Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of any inaccurate or out-of-date information;
• Withdraw consent for marketing communications at any time;
• Make a complaint about our handling of your personal information.

To exercise any of these rights, contact us at the address below. We will respond within a reasonable timeframe.

10. Children

Our products and Site are not directed at persons under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information about a minor, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on the Site. Material changes will be communicated by updating the “Last updated” date and, where appropriate, by direct notification.

12. Contact and complaints

Privacy enquiries and complaints can be directed to info@purebiolabcompounds.com.

If you are unhappy with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.